Privacy Policy
Last updated: January 12, 2026
Introduction
Nightline ("we," "our," or "us") provides AI-powered after-hours receptionist services for tax relief firms. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
We collect information in the following ways:
- Voice Call Data: When callers interact with our AI receptionist (Mason), we record and process voice conversations to provide intake services and appointment scheduling.
- Contact Information: Phone numbers, names, and other contact details provided during calls.
- Intake Information: Details about tax-related matters shared during conversations for the purpose of facilitating consultations with tax relief firms.
- Calendar Data: Appointment scheduling information synced with our clients' calendar systems.
- Usage Data: Information about how our services are accessed and used, including call duration, timestamps, and service interactions.
How We Use Your Information
We use collected information to:
- Provide AI receptionist and intake services
- Schedule appointments on behalf of tax relief firms
- Send call summaries and intake information to our business clients
- Improve our AI voice technology and service quality
- Ensure service reliability and security
- Comply with legal obligations
Information Sharing
We share information with:
- Tax Relief Firms: The businesses that subscribe to our service receive call recordings, transcripts, and intake information to serve their potential clients.
- Service Providers: Third-party vendors who assist in operating our services, including voice AI processing, calendar integration, and cloud hosting.
- Legal Requirements: When required by law, court order, or governmental authority.
Data Retention
We retain call recordings and associated data for as long as necessary to provide our services and as required by our business clients' needs and applicable law. Callers may request deletion of their personal information by contacting us or the tax relief firm they called.
Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your personal information
- Objection to processing
- Data portability
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at help@nightline.net